Terms and Conditions

Terms and Conditions with Customer Information

Table of Contents

  • Scope of Application

  • Conclusion of Contract

  • Right of Withdrawal

  • Prices and Payment Conditions

  • Delivery and Shipping Conditions

  • Retention of Title

  • Liability for Defects (Warranty)

  • Special Conditions for Repair Services

  • Redemption of Promotional Vouchers

  • Applicable Law

  • Place of Jurisdiction

  • Alternative Dispute Resolution

1) Scope of Application

1.1 These Terms and Conditions (hereinafter referred to as “T&Cs”) of NRC International GmbH (hereinafter referred to as “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as “Customer”) concludes with the Seller concerning the goods displayed in the Seller’s online store. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.

1.2 A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a legally responsible partnership that acts in the course of its commercial or independent professional activity when entering into a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions in the Seller’s online shop do not constitute binding offers but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online store. By placing the selected goods in the virtual shopping cart, completing the electronic ordering process, and clicking the final order button, the Customer submits a legally binding offer. Alternatively, the offer can be submitted by telephone, fax, email, post, or online contact form.

2.3 The Seller can accept the Customer’s offer within five days:

  • by sending a written or electronic (fax or email) order confirmation;

  • by delivering the goods (the date of receipt by the Customer is decisive);

  • by requesting payment after the order is placed.

The contract is concluded at the time one of these events occurs first. If the Seller does not accept the offer within this period, it is considered a rejection.

2.4 If the Customer selects a PayPal payment method, payment processing occurs via PayPal (Europe) S.à r.l. & Cie, S.C.A., with the applicable terms of use (available at PayPal User Agreement). By clicking the final order button, the Seller declares acceptance of the offer.

2.5 If the Customer submits an offer via the Seller’s online order form, the contract text is stored and sent to the Customer in text form (e.g., email). If the Customer has a user account, order data is archived and accessible via login.

2.6 Before submitting the order, the Customer can check and correct input errors using standard keyboard and mouse functions or browser zoom.

2.7 Contracts can be concluded in German or English.

2.8 Order processing and communication generally occur via email and automated order processing. The Customer must ensure the accuracy of their email address and that emails from the Seller can be received (e.g., by configuring spam filters).

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Details are provided in the Seller’s withdrawal policy.

3.3 The right of withdrawal does not apply to consumers outside the European Union whose residence and delivery address are outside the EU at the time of contract conclusion.

4) Prices and Payment Conditions

4.1 Prices listed are total prices including VAT. Shipping costs are stated separately.

4.2 For deliveries outside the EU, additional charges may apply (e.g., bank fees, customs duties, taxes) which are the responsibility of the Customer.

4.3 Available payment methods are specified in the Seller’s online store.

4.4 If prepayment via bank transfer is agreed, payment is due immediately unless otherwise arranged.

5) Delivery and Shipping Conditions

5.1 Delivery is made to the shipping address provided by the Customer unless otherwise agreed.

5.2 If delivery fails due to Customer fault, the Customer bears the reasonable costs incurred. This does not apply if the Customer effectively exercises their right of withdrawal.

5.3 Self-collection is not possible for logistical reasons.

6) Retention of Title

If the Seller delivers in advance, ownership of the goods remains with the Seller until full payment is received.

7) Liability for Defects (Warranty)

7.1 If the purchased item is defective, legal warranty provisions apply.

7.2 Consumers are requested to report visible transport damage to the carrier and inform the Seller. Failure to do so does not affect their legal warranty rights.

8) Special Conditions for Repair Services

If the Seller owes repair services, the following applies:

8.1 Repairs are carried out at the Seller’s location.

8.2 The Seller may perform repairs personally or through qualified personnel or subcontractors. The Customer has no right to request a specific individual unless agreed.

8.3 The Customer must provide all necessary information for the repair, including a detailed error description.

8.4 Unless otherwise agreed, the Customer sends the item for repair at their own cost and risk. The Seller recommends insurance and proper packaging.

8.5 The return shipment is at the Customer’s expense. Risk passes to the Customer upon handover to the transport company. Insurance can be arranged upon request.

8.6 These provisions do not affect the Customer’s statutory rights regarding defects when purchasing goods.

8.7 The Seller is liable for defects in the repair services per legal warranty regulations.

9) Redemption of Promotional Vouchers

9.1 Promotional vouchers issued for free and with a limited validity period can only be redeemed in the Seller’s online shop.

9.2 Specific products may be excluded as stated on the voucher.

9.3 Vouchers must be redeemed before completing the order. No retroactive application.

9.4 Only one voucher may be redeemed per order.

9.5 The order value must at least equal the voucher amount. No refund for remaining balance.

9.6 If the voucher does not cover the total cost, the difference must be paid via other available methods.

9.7 Voucher balances are not paid in cash or bear interest.

9.8 If goods purchased with a voucher are returned, the voucher is not refunded.

9.9 Vouchers are non-transferable and intended for the named person only. The Seller may verify the entitlement of the voucher holder.

10) Applicable Law

10.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only to the extent that no mandatory consumer protection laws of their home country are infringed.

10.2 This legal choice does not apply to consumers from outside the EU whose sole residence and delivery address are outside the EU at the time of contract conclusion.

11) Place of Jurisdiction
If the customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller’s place of business.
If the customer has their registered office outside the territory of the Federal Republic of Germany, the seller’s place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the customer’s professional or commercial activity. In the above cases, however, the seller shall always be entitled to bring an action before the court at the customer’s place of business.

12) Alternative Dispute Resolution
12.1 The EU Commission provides a platform for online dispute resolution (ODR) at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

12.2 The seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.